Receive customer messages and send timely support replies through the official WhatsApp Cloud API. Connect a Meta WhatsApp Business number to receive customer messages, send free-form replies during the customer support window, and deliver approved templates when a conversation is no longer open.
Capabilities
- Receive message webhooks Use this WhatsApp capability inside a workflow or agent action.
- Send support-window replies Deliver workflow output through the connected WhatsApp account.
- Send approved message templates Deliver workflow output through the connected WhatsApp account.
- Mark inbound messages as read Keep WhatsApp aligned with decisions made during the workflow run.
Before you connect
Category
Communication
Authentication
Manual Access Token
What you'll need
A Meta app with WhatsApp Cloud API enabled, a WhatsApp Business Account and phone number ID, an access token, app secret, and private webhook verification token.
