Zendesk

Search, create, and update Zendesk tickets so support workflows can classify, escalate, and document customer requests. Use live ticket and customer context to draft responses, add internal notes, update ticket state, or escalate evidence into connected engineering tools.

Connect Zendesk Setup guide

Capabilities

  • List and search tickets Bring current Zendesk data into the run before its next decision.
  • Create support tickets Create Zendesk data from a controlled workflow or agent action.
  • Update ticket status and comments Keep Zendesk aligned with decisions made during the workflow run.
  • List users and groups Bring current Zendesk data into the run before its next decision.

Before you connect

Category

Support

Authentication

OAuth

What you'll need

Access to a Zendesk account that can authorize this workspace.

Templates using Zendesk

Browse templates

AI Support Ticket Triage and Escalation

Review new Zendesk tickets with AI, correlate likely production problems with unresolved Sentry issues, and put every ticket update or escalation behind human approval.